iCarsoft FAQ's
Q. Is UK Parts Direct the official iCarsoft UK Diagnostic Tool Outlet?
A. Yes, UK Parts Direct is the official iCarsoft UK Diagnostic Tool Outlet. We have been supplying iCarsoft Tools throughout the world since 2010, building up a wealth of knowledge and experience in this time. Due to our close relationship with the factory and our department of in-house iCarsoft engineers - you can rest assured that we offer the very best support worldwide. BUY SMART - BUY GENUINE - BUY iCARSOFT UK.
Q. I have heard that there are some Fake / Cloned iCarsoft Tools on the market. Is this correct?
A. iCarsoft HQ have made us aware again of the existence of Fake / Counterfeit iCarsoft Diagnostic Tools in the European Market. These tools may appear cheaper and are advertised on European leading marketplaces but will not be updateable and also have the potential to cause damage to your vehicle! CALL US TO CONFIRM BEFORE PURCHASE...
Q. Do iCarsoft UK offer Telephone & Email Support?
A. We understand the importance of being able to call and speak to someone if you have a question or problem. This is why we offer FREE Expert Lifetime Support via Phone and Email from our in-house iCarsoft Engineers. You can contact us here
Q. Do iCarsoft UK offer a Warranty?
A. Yes, iCarsoft UK offer a 12 Month Warranty with all of our Diagnostic Tools purchased from UK Parts Direct
Q. Do iCarsoft charge for Software Updates like most Diagnostic Tool brands?
A. No, iCarsoft UK Diagnostic Tools are supplied with FREE LIFETIME Software Updates. Once you have purchased your iCarsoft UK Tool, you will not be charged in the future for any software (excluding the CR V3.0 where there is a charge to add additional manufacturers, over and above the 3 you allocate).
Q. How often do iCarsoft release Software Updates?
A. iCarsoft are extremely pro-active with their software development. The software is being expanded continually to improve capability and also to add new Makes & Models.
Q. Do I need to carry out a Software Update on the Diagnostic Tool once received?
A. All iCarsoft UK Diagnostic Tools from UK Parts Direct are updated for you prior to dispatch. This means the tool is ready to use, straight out of the box (excluding the iCarsoft CR V2.0 & CR V3.0 which are supplied blank to allow you to select the Manufacturer's of your choice).
Q. How often do I need to update my Diagnostic Tool?
A. You are able to carry out a software update on your iCarsoft Diagnostic Tool whenever you like. The iCarsoft Update Tool will show you the "Local Version" (the current software level on your tool) and "Available Version" (the software level available to download).
Q. How do I update my iCarsoft Diagnostic Tool?
A. iCarsoft Software Updates can be accessed here
Q. Can I update my iCarsoft Diagnostic Tool using a MAC Computer?
A. It is currently not possible to update your iCarsoft Diagnostic Tool using a MAC - you will need to use a Windows based computer.
Q. Can I add software to my Single Make Tool (such as MB V1.0, MB V2.0, MB V3.0)?
A. This is not possible - if you feel that you will require additional manufacturers in the future - we would recommend looking at the CR V2.0 or CR V3.0 Tool. These tools are only very slightly more expensive but offer more Manufacturer Coverage.
Q. Why do aftermarket Diagnostic Tools generally not cover vehicles 3 years or newer?
A. Generally, aftermarket Diagnostic Tool coverage will start around 3 years after vehicle production date. This is because vehicle manufacturers will not release the data to the aftermarket whilst the vehicle is still under Warranty.
Q. Why are some Service Functions not available on some newer vehicles?
A. Certain Service Functions may not be supported due to requiring Special Main Dealer access or protected by Manufacturer Copyright. In addition, the introduction of OTA (Over the Air Diagnostics) for some newer vehicles means only the Main Dealer can carry out these functions over the Cloud (or Main Dealer supported Tools).
Q. I purchased an iCarsoft Tool elsewhere and I cannot contact the company for support. Can you help?
A. Unfortunately we hear this often, we always recommend that you phone / email any company before purchase to check that they can offer support for your purchase. Obviously we can only support genuine iCarsoft UK Tools purchased through UK Parts Direct.
Q. I purchased an iCarsoft Tool elsewhere and have a problem with the tool. Can I send the tool back to iCarsoft UK for inspection / repair?
A. We only support iCarsoft UK Tools purchased through UK Parts Direct. If you purchase elsewhere and encounter a problem, you will need to contact the original supplier.
Q. Can I change the language on my iCarsoft Diagnostic Tool?
A. Yes. It is possible to change the language on your tool. However, you will need to run a Software Update and select the appropriate language via the iCarsoft Update Tool.
