Delivery
Wherever you are in the world - we have a delivery option available to ensure that you receive your order as quickly as possible!
We will arrange for your order to be delivered to the shipping address indicated on your order.
All orders are dispatched same day, provided the order has been placed before our cut-off time (unless exceptional circumstances). Our priority is to deliver your order directly to your door as quickly as possible.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 7 days of the later of receipt of payment and the date of our order confirmation.
If the email address and telephone number supplied with your order is valid, we will send a confirmation of shipping, including tracking details where appropriate, once your order has been shipped.
We reserve the right to alter the postage costs on any order, we will however notify you if we do so, before processing your order.
RISK & OWNERSHIP
The product will be at your risk from the time of delivery.
Ownership of the product will only pass to you upon the later of:
- delivery of the product; and
- receipt by us of full payment of all sums due in respect of the product/s (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.
We will be entitled to recover payment for the products even where ownership has not passed to you.
CLICK & COLLECT FROM OUR WESTBURY STORE
Our Click & Collect service is available at checkout at the point at which you choose a delivery service for your order.
When all of the items on your order are available, a member of our team will pick them and then call you to confirm your order is now complete and available for collection.
Payment will be taken ahead of your arrival but your order will not be released until we are able to verify you are in possession of the same card from which the payment was taken and you must also present photo ID with your name and address matching the card, such as a driving licence or passport.
For those customers using Paypal, we will ask you to provide photo ID with your name and address, such as a driving licence or passport.
Please don't travel ahead of receiving the confirmation call from us.
CUSTOM CHARGES FOR ORDERS OUTSIDE OF THE UK
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country.
All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country.
You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
